Just bought a used motorcycle from Erico - very professional and no BS shop. They had me in and out in about 2 hours. They run a very tight ship and gave me a straightforward deal from the moment I first made contact. Laid back pros that work hard for you, I had a great experience here and got the bike of my dreams.
UPDATED REVIEW (removing one star due to service department):While I was happy with my purchase and the experience there, I've been less than pleased with my service experience. Each time I've taken the bike there for maintenance, they've kept me there for several hours longer than anticipated. Though I had an appointment, they didn't even take my bike into the garage for an hour after the appointment started. During that time, someone apparently walked by and gouged a chunk out of my rear tire (on the side, not somewhere the road could have caused it). I felt unsafe to drive it home, so had them replace the tire. Of course, they didn't have the more budget minded tire in stock, so I had to purchase a top tier tire.Based on the awkward street parking of the location, and the excessive delays I've experienced with service, I'm looking elsewhere for my servicing needs.On another note, when I purchased the bike, they offered a free suspension adjustment. I brought it in for that, and the guy did not seem to know what to do. He ended up taking some measurements with me on the bike, then told me no adjustment was necessary. I explained to the cashier that he didn't do anything, and asked that he keep my credit in tact. I brought it back this year (nearly a year later) and asked to have it adjusted. Unfortunately, I got the same guy, and had the same experience again. Only this time, I had quit smoking and have gained about 30 lbs. I was fully expecting an adjustment based on my increased weight, but he said again that no adjustment was necessary. Maybe I'm mistaken, but I would think that an adjustment would be warranted going from 180 lbs to 215 lbs.Lastly, I brought the bike in for some warranty concerns, and they keep telling me that it will go away (break-in noise). It's got over 4k miles on it, and the brakes still squeak and feel gritty. Also, the transmission/clutch seem to have issues. There is a slight grind to the clutch and it occasionally won't shift without releasing and re-gripping the clutch. They "found nothing wrong". I'm hoping the next dealership can provide some insight.ORIGINAL REVIEW:Fantastic environment, and the owner is a stand-up guy!I was recently in and purchased a 2018 Triumph Street Triple RS. I was pretty indecisive and was contemplating on another bike as well. Chuck, the sales guy, was very patient with me. I finally decided on the Triumph, but they had already sold the color I wanted. The owner, John agreed to take the "tins" (painted body pieces) off of the bike they sold to a friend who was getting a custom paint job, and place them on my bike so I would get the color I wanted. And he was doing this for free, eating the labor that it would cost him.He also honored a great deal that he had offered, even though a mistake was made in my favor. Like I said, stand-up guy that has class and respect.Because of how great he has been, and because the original color started growing on me, I ended up just keeping it as is, and saving them the additional labor.I'll definitely be back to purchase future bikes from Erico. Top-notch customer service! Real people that seem honest, treat their customers with respect, and don't make promises that they don't intend to keep.
Friendly people, great service department. In and out without any drama. Thanks guys!
Let me start off by saying that, when I shop for some big ticket items such as a car or in my limited experience within the past year, motorcycles, I try to do as much homework/research as possible to prepare myself to do the best I can to save myself some money.Whether or not my stance on asking and dealing with Sales staff may come off as aggressive or whatever adjective one may want to use, that's just the way I handle myself in these types of environments. It can be pretty intimidating and a pain of a process to be in within the dealership walls.With that said, David made my experience of purchasing my 2019 Triumph Speed Twin as best as possible. Also, the communications that I encountered with Kurt, as well as with Adam in the Business office, added to the feeling that I was being taken care to the best of their ability. Also, a shout out for Tyler in the Parts/Service dept, he was helpful and added to the pleasurable experience.There is another dealership that didn't want to give me the time of day to negotiate for a Speed Twin, but dealing with the aforementioned staff members at Erico, I'm happy to be a part of the Triumph family brand of motorcycles and will continue to do business there, as long as there is continued friendly service I have experienced so far.
Nice bike shop